FAQ
FREQUENTLY ASKED QUESTIONS
CUSTOM ORDER’s:
Are there fees for custom orders?
NO! I do not charge design fees or other fees for a custom order.
How do I place a custom order?
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Choose the “Custom” option, place it in cart, and complete check-out.
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Email makaisunrise@aol.com with the specific information you want in your customer order. The artist usually responds within the hour, but no longer than 24 hours. A phone call may be necessary to complete the information needed to begin your custom piece.
Feel free to email prior to placing the order if you have any questions prior to purchasing.
How do I place a Custom Order for an item not currently on your website?
Email makaisunrise@aol.com. I will work with you on the item you want crafted and provide a firm price, delivery time frame, and instructions on how to pay.
How long does it take to process a custom order?
There are many factors that affect the length of time it takes to complete a piece of our artwork. The turnaround time can be anywhere from 3 to 15 days on most items. You will be given a detailed time frame when a custom order is placed. Please note in your email of your event date, if applicable.
What if I don’t like the finished product?
We do not want our customers to be unhappy! The Makai Sunrise Shop strives for customer satisfaction and will issue a full refund under our Return Policy. See “Shipping and Returns”
SHIPPING and RETURNS:
How long does it take to ship?
In-stock items ship within 24 hours. Custom items will ship after completion. See “Custom Orders”
What is your Return Policy?
The Makai Sunrise Shop strives for customer satisfaction and will issue a full refund within 14 days of shipping if you are unsatisfied with our work! Just follow these easy steps to initiate a refund:
1. Email Makaisunrise@aol.com – Subject line “RETURN”Provide your full name and the product you paid for you that is being returned. Please be specific about the reason for the return. This is critical information for our ability to improve in any area of customer dissatisfaction.
2. Send email within 14 days of ship date. 14 days allows time for an item to be received and the customer to determine whether they want to return it. If the return is outside of 14 days, please let us know the reason for the return and the delay. We will work with you any way we can to resolve it.
3. Refunds will be issued back to the original payment method upon receipt of returned item.
If an item was originally shipped at the time of purchase, the Makai Sunrise Shop will also pay for return shipping charges by including the cost in the customer’s refund amount
PRODUCT INFO:
How are your products "one-of-a-kind"?
There's only one like it. It cannot be duplicated, not even by me! The fluidity will have a say in the final outcome and that can't be replicated
Will I get what I see in your photographs?
Yes! However, please keep in mind that color settings on your device or monitor may subtly change the way the piece looks. They can also appear different in varying light, for example indoor vs outdoor.
What materials do you use to create your items?
The Makai Sunrise Shop specializes in resin and other fluids to create the art that transforms common, everyday items into one-of-a-kind functional and/or display art pieces.
Although other media may be utilized in our art, the main media is Art Resin and Acrylic Paints.
What is fluid art?
Media that is free-flowing fluid; in other words it is liquid.
What is resin?
Art resin is a specialized type of epoxy resin designed for artistic and creative applications. It's a fluid formulated to offer a high-gloss and crystal-clear finish with features like non-yellowing protection.
Acrylic Paint - Our shop uses acrylic paint for painting as well as for pouring. Acrylic pouring is an art form that utilizes free-flowing fluid paint to create one-of-a-kind art pieces.
Are your products food safe?
Yes. The Makai Sunrise Shop only uses certified, food grade safe resins on all kitchenware items.
Can I put kitchenware items in the dishwasher or microwave?
No to both! Heat will degrade the resin. It will not only peel off the item, it’s food safe properties can be compromised as well.
How do I care for my product?
Art display pieces can be wiped down with soap and water, or cleaned with a window spray. Kitchenware items can be hand washed.
When do you add new creations on your website?
Sometimes even daily! The Makai Sunrise Shop is always creating and customers should check back frequently!
STORE INFORMATION:
Where are you located?
We are based in Virginia Beach, VA and have two workshops: Virginia Beach and OBX
Do you have a physical store?
Not at this time, although we are always on the lookout for a space!
We also participate in Vendor Events where our customers can purchase from us in person and view our products.
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Our events are listed on our website and social media pages. They are always being updated so be sure to check frequently!