SHIPPING and RETURNS:
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How long does it take to ship?
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In-stock items ship within 24 hours.
Custom-order items will ship after completion. See “Custom Orders”
What is your Return Policy
The Makai Sunrise Shop strives for customer satisfaction and will issue a full refund within 14 days of shipping if you are unsatisfied with our work! Just follow these easy steps to initiate a refund:
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Email Makaisunrise@aol.com – Subject line “RETURN”​
Provide your full name and the product you paid for you that is being returned. Please be specific about the reason for the return. This is critical information for our ability to improve in any area of customer dissatisfaction.
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2. Send email within 14 days of ship date.
14 days allows time for an item to be received and the customer to determine whether they want to return it. If the return is outside of 14 days, please let us know the reason for the return and the delay. We will work with you any way we can to resolve it.
3. Refunds will be issued back to the original payment method upon receipt of returned item.
If an item was originally shipped at the time of purchase, the Makai Sunrise Shop will also pay for any shipping charges by including the cost in the customer’s refund amount